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Please be aware, with extreme heat during the summer months and extreme cold during the winter months we will hold shipments in our warehouse here in Santa Ynez, CA until the weather improves for delivery.
This precaution can result in delays of just a few weeks to a few months on all of our wine orders, including club memberships. By placing your order, you have agreed to have us ship the wine under “optimal conditions”. We appreciate your patience on this matter
But that seems like a long time to wait?
In his Wine Buyer’s Guide No. 7, Robert Parker made the following sobering observation: “Tragically, far too many wines are still damaged by poor transportation and storage and it is the consumer who suffers...It is a frightening thought, but I have no doubt that a sizable percentage (between 10 and 25%) of the wines sold in America have been damaged because of exposure to extremes of heat.”
We are lucky to get our wines straight from the producer dramatically cutting down the risk of wine being affected by weather. However, we want to be sure you get the best quality wine possible by paying attention to weather conditions and holding wine in our warehouses if weather conditions are not ideal.
There will be times we are waiting on a winemaker to bottle their wine, deliver wine or restock wine when we run out. Please understand this can significantly delay shipments. However, we will ship it out as fast as we can once we’re back in stock.
Federal Express Ground and GSO are our carriers of choice. Ground shipping is provided by both carriers at current market rates.
*Note* - If the customer selects FedEx Air as his or her carrier, the customer pays all shipping charges regardless of the size of the order.
Due to the size of our ever popular and growing wine clubs, we work with third party wine shipping facilities to send all of our wine club shipments. Once we determine the weather is good for shipping, we are given dates on which our wine will go out the door. You receive tracking information once it gets shipped.
Due to the ever-changing nature of wine shipping laws, we currently use a third party shipper for certain states. If Santa Ynez Valley Wine Collective is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing with a third party, wine prices, discounts and shipping costs may differ.
You must be 21 years of age or older to purchase wine from Santa Ynez Valley Wine Collective. All packages sent out by Santa Ynez Valley Wine Collective require a signature upon delivery. It is highly recommended you provide us with a business shipping address for best service so someone of age is around to sign for the delivery. Packages will not be left at a home address or any address if there is no one over 21 available to sign for it. We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine.
Please remember that we require 2 club shipments before cancellation. If you decide that you want to take a break, we can also offer to put you on hold and or taking less shipments for a year. All cancellations for club memberships need to be processed at least 30 days before the “new” club is charged. Please contact us for your options at wineclub@syvwc.com.
We can also offer you store credit to your account.
Store credit will only be offered when requested at least 30 days before the club is processed due to the small size of our clubs and inventory.
Santa Ynez Valley Wine Collective is committed to our customers satisfaction. If there is any problem with your order we want to know about it. If you suspect your wine is damaged or corked, we will replace or refund you for the bottle(s). We ask the customer to return the original bottle(s) for inspection and replacement within 10 days of receiving the wine. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Please send an email to jen@syvwc.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges. Please contact us for return instructions.
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