Shipping & Terms of Use

Santa Ynez Valley Wine Club can ship wine to all US states (excluding Alaska and Hawaii). We cannot ship overseas due to extremely high shipping prices.

Estimated Delivery Time & Weather Holds

Please be aware, with extreme heat during the summer months and extreme cold during the winter months we will hold shipments in our warehouse here in Santa Ynez, CA until the weather improves for delivery.

This precaution can result in delays of just a few weeks to a few months on all of our wine orders, including club memberships. By placing your order, you have agreed to have us ship the wine under “optimal conditions”. We appreciate your patience on this matter

But that seems like a long time to wait?

In his Wine Buyer’s Guide No. 7, Robert Parker made the following sobering observation: “Tragically, far too many wines are still damaged by poor transportation and storage and it is the consumer who suffers...It is a frightening thought, but I have no doubt that a sizable percentage (between 10 and 25%) of the wines sold in America have been damaged because of exposure to extremes of heat.”

We are lucky to get our wines straight from the producer dramatically cutting down the risk of wine being affected by weather. However, we want to be sure you get the best quality wine possible by paying attention to weather conditions and holding wine in our warehouses if weather conditions are not ideal.

We Are Locally Owned & Hand Pack Every Private Order

With just two owners running all the operations of Santa Ynez Valley Wine Club, we can be overwhelmed by the number of orders coming in depending on the time of year. Because we hand package all private wine orders we will work as fast as possible to get your order out the door. However, we do appreciate your patience.

We Work With Small Production Local Wineries

There will be times we are waiting on a winemaker to bottle their wine, deliver wine or restock wine when we run out. Please understand this can significantly delay shipments. However, we will ship it out as fast as we can once we’re back in stock.

Shipping Costs

Federal Express Ground and GSO are our carriers of choice. Ground shipping is provided by both carriers at current market rates.

*Note* - If the customer selects FedEx Air as his or her carrier, the customer pays all shipping charges regardless of the size of the order.

Third Party Shippers: Club Member Wines

Due to the size of our ever popular and growing wine clubs, we work with third party wine shipping facilities to send all of our wine club shipments. Once we determine the weather is good for shipping, we are given dates on which our wine will go out the door. You receive tracking information once it gets shipped.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we currently use a third party shipper for certain states. If Santa Ynez Valley Wine Club is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing with a third party, wine prices, discounts and shipping costs may differ.

Signature Policy & Choosing The Best Delivery Address

You must be 21 years of age or older to purchase wine from Santa Ynez Valley Wine Club. All packages sent out by Santa Ynez Valley Wine Club require a signature upon delivery. It is highly recommended you provide us with a business shipping address for best service so someone of age is around to sign for the delivery. Packages will not be left at a home address or any address if there is no one over 21 available to sign for it. We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine.

Cancelations

Please be aware we cannot refund any charges made to your account before submitting the Cancel or Change Membership Form.

Once we receive your request to cancel or change your membership we will process that request and you will still receive any outstanding wine that has been paid for.

Returns

Santa Ynez Valley Wine Club is committed to our customers satisfaction. If there is any problem with your order we want to know about it. If you suspect your wine is damaged or corked, we will replace or refund you for the bottle(s). We ask the customer to return the original bottle(s) for inspection and replacement within 10 days of receiving the wine. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Please send an email to jen@syvwc.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges. Please contact us for return instructions.

Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SantaYnezWineClub.com relationship with you in the context of this website.

The term "SantaYnezWineClub.com" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.